Privacy Policy
How we collect, use, and protect your information
Last Updated: July 1, 2025
This Privacy Policy describes how Ordello ("we", "us", or "our") collects, uses, and discloses your information when you use our website, products, and services. Please read this policy carefully to understand our practices regarding your information.
1. Information We Collect
1.1 Information You Provide to Us
We collect information that you voluntarily provide to us, including:
- Account Information: When you register for an account, we collect your name, email address, company name, and other contact details.
- Profile Information: Information you add to your profile, such as job title, profile picture, and preferences.
- Content and Communications: Information you provide when using our services, such as inventory data, supplier information, and communications with us.
- Payment Information: When you subscribe to our paid services, we collect payment details, billing address, and transaction information.
- Communication Preferences: Your preferences for receiving communications from us.
1.2 Information We Collect Automatically
When you use our website and services, we automatically collect certain information, including:
- Usage Information: How you use our services, including features accessed, time spent, and actions taken.
- Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
- Log Data: Server logs, error reports, and performance data.
- Cookies and Similar Technologies: Information collected through cookies, pixel tags, and similar technologies.
1.3 Information From Third Parties
We may receive information about you from third parties, including:
- Business Partners: Information shared by our business partners, such as when you use integrated services.
- Service Providers: Information from service providers who help us operate and improve our services.
- Publicly Available Sources: Information from publicly available sources to supplement the information we collect.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and improving our services
- Processing transactions and managing your account
- Communicating with you about our services, updates, and promotional offers
- Personalizing your experience and providing tailored content
- Analyzing usage patterns to improve functionality and user experience
- Detecting, preventing, and addressing technical issues, fraud, and security breaches
- Complying with legal obligations and enforcing our terms of service
3. How We Share Your Information
We may share your information with the following categories of recipients:
3.1 Service Providers
We share information with trusted third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer service, and marketing assistance. These service providers are contractually obligated to use your information only for the purposes of providing services to us.
3.2 Business Partners
We may share information with business partners with whom we jointly offer products or services, or whose products or services may be of interest to you.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
3.4 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
3.5 With Your Consent
We may share your information with third parties when you have given us your consent to do so.
4. Data Security
We implement appropriate technical and organizational security measures designed to protect your information. These measures include:
- Encryption of sensitive data both in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication requirements
- Monitoring systems for detecting and responding to security events
- Employee training on security and privacy practices
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
5.1 Access and Correction
You have the right to access, correct, or update your personal information at any time. You can do this by accessing your account settings or by contacting us directly.
5.2 Data Portability
You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
5.3 Deletion
You may have the right to request deletion of your personal information, subject to certain exceptions provided by law.
5.4 Objection and Restriction
You may have the right to object to or request restriction of processing of your personal information under certain circumstances.
5.5 Withdrawal of Consent
Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact information provided at the end of this policy.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use information about you and your device. You can control cookies through your browser settings and other tools. For more detailed information about our use of cookies, please see our Cookie Policy.
7. International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.
We have implemented appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy, including through the use of Standard Contractual Clauses approved by the European Commission.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Have questions about our privacy practices?
Our team is here to help. Contact us with any privacy-related questions or concerns.